Frequently Asked Questions
Everything you need to know about your fitness journey with Exercise Unlimited.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all orders, with free standard delivery on orders over $150. Most equipment arrives within 5-7 business days depending on your location.
Do you offer professional assembly for heavy equipment?
Yes, we provide an optional white-glove assembly service for treadmills, racks, and home gyms. You can select this service at checkout for an additional fee.
What is your return policy for fitness gear?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.
Does my equipment come with a warranty?
All products sold at Exercise Unlimited include a manufacturer's warranty. Specific coverage varies by brand, but typically includes 1 year for parts and a lifetime warranty on frames.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.